1. Warning
TIRRENAIR is an air carrier. tirrenair.com. is TIRRENAIR's electronic ticket sales site. The purchase of TIRRENAIR tickets implies the customer's full acceptance of the TIRRENAIR General Conditions of Sale and Transport, and the unreserved acceptance of all the provisions set out in these conditions. TIRRENAIR reserves the right to make changes, corrections or changes to this site. Updates are made regularly. Therefore, we invite Internet users to always refer to the Company's General Conditions of Sale and Transport when buying a ticket.
2. General information
TIRRENAIR is the commercial brand of SAS ALTOR, with a capital of 20,000 Euros. RCS AJACCIO 948 494 596. SIRET 948 494 596 00018.
3. Internet support
Our Internet help desk is available at: rgpd@tirrenair.com
4. Intellectual property and graphic credits
All data, text, information, images, photographs or any other content published on the site is protected under intellectual property law. Therefore, Internet users can only use these elements for exclusively private purposes (family circle) and non-commercial purposes.
With the exception of the above provisions, any reproduction, representation, distribution, distribution, distribution, modification, modification, use or adaptation, in any form whatsoever, of all or part of the elements of the site without the written consent of TIRRENAIR constitutes an act of counterfeiting punishable by the Intellectual Property Code.
All brands (brand names and logos) and any other distinctive sign that appear on our site are the property of TIRRENAIR or its partners. Therefore, any reproduction and/or representation, and any use of these distinctive signs are therefore prohibited, without written authorization from their owner.
5. Booking on the site
The reservation is only authorized if it is followed by the purchase of the ticket.
6. Commitment
When the customer clicks on the icon “I confirm that I have read and accepted the General Conditions of Sale and Transport”, the latter is then irrevocably linked to the carrier. This acceptance cannot be called into question at any time.
7. Responsibility
We remind you that passenger air transport is subject to the General Conditions of Sale and Transport available on our site. We recommend that you read them. For all other goods and services described on our site and not subject to the General Conditions of Sale and Transport, TIRRENAIR cannot be held liable in the event of the occurrence of a force majeure event such as the failure of service providers for example.
8. Hypertext links
The establishment of any hypertext link to all or part of terrinair.com is strictly prohibited, without the prior written authorization of TIRRENAIR. This site may contain links to other Internet sites. Unless otherwise stated, these links are for informational purposes only and do not in any way represent a recommendation or endorsement of the content, data, products and various information existing on these sites. TIRRENAIR cannot under any circumstances be held responsible for the content, data, data, products and various information offered through the sites to which hypertext links are made. TIRRENAIR reserves the right to remove the links that appear on its site at any time.
9. Applicable law
These General Terms and Conditions are subject to French law.
This information note should not be used as a basis for claiming compensation, nor should it be used to interpret the Montreal Convention.
This information note summarizes the liability rules applied by Community Air Carriers as required by Community legislation and the Montreal Convention.
There is no financial limit to liability in the event of injury or death of a Passenger. For any damage up to 113,100 special drawing rights (approximately €123,300), the Air Carrier cannot contest the claim for compensation. Beyond this amount, the Air Carrier may defend itself against a complaint by providing proof that it was not negligent or at fault in any way.
In the event of the death or injury of a Passenger, the Air Carrier must pay an advance payment to cover immediate economic needs within a period of fifteen days from the identification of the person entitled to compensation. In the event of death, this advance cannot be less than 16,000 special drawing rights.
The Air Carrier is responsible for damage, in the event of a Passenger's delay, unless it has taken all reasonably possible measures to avoid it, or if it was impossible to take such measures. In this case, liability is limited to 4,694 special drawing rights (approximately €5,116) per Passenger.
The Air Carrier is responsible for damage in the event of a Baggage delay, unless it has taken all reasonable measures to avoid it or if it was impossible to take such measures. In this case, liability is limited to 1,131 special drawing rights (approximately €1,233).
The Air Carrier is responsible for the destruction, loss or damage of the Baggage, up to 1,131 special drawing rights (approximately €1,233). In the case of Checked Baggage, the Air Carrier is responsible even if there is no fault on its part, unless the baggage was defective. In the case of unchecked baggage, the carrier is only responsible if there is a fault on his part.
A Passenger may benefit from a higher liability limit by making a Special Declaration of Interest at the latest during check-in and by paying an additional fee.
In the event of damage, delay, loss or destruction of Baggage, the Passenger concerned must complain in writing to the Air Carrier as soon as possible. In the event of damage to Checked Baggage, and in the event of a delay in the delivery of Baggage, the Passenger must file a complaint in writing, within a period of seven days and/or twenty-one days respectively from the date on which the Baggage was made available to him.
If the Air Carrier operating the flight is not the same as the one with which a contract was concluded, the Passenger has the right to file a complaint or claim with one or the other. If the name or code of an Air Carrier appears on the ticket, that Carrier is the Carrier with whom the contract was concluded.
Any action for damages must be brought within two years of the date the plane arrived, or after the date the plane should have landed.
The rules described above are based on the Montreal Convention of 28 May 1999, implemented in the Community by Regulation (EC) No 2027/97 as amended by Regulation (EC) No 889/2002 and by the national legislation of the Member States, i.e. for France, Decree No. 2004-578 of 17 June 2004, which was implemented in the Community by Regulation (EC) No. 2027/97, as amended by Regulation (EC) No 889/2002 and by the national legislation of the Member States, i.e. for France, Decree No. 2004-578 of 17 June 2004 publishing the Convention for the Unification of Certain Rules Relating to International Carriage by Air, done in Montreal on 28 May 1999.
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