We remind you that passenger air transport is subject to the General Conditions of Sale and Transport available on our site.
We recommend that you read them. For all other goods and services described on our site and not subject to the General Conditions of Sale and Transport, TIRRENAIR cannot be held liable in the event of the occurrence of a force majeure event such as the failure of service providers for example.
TIRRENAIR is an air carrier. The site https://tirrenair.com/ is the TIRRENAIR Electronic Ticket sales site. The purchase of TIRRENAIR tickets implies the customer's full acceptance of the TIRRENAIR General Conditions of Sale and Transport, and the unreserved acceptance of all the provisions set out in these conditions. TIRRENAIR reserves the right to make changes, corrections or changes to this site. Updates are made regularly. Therefore, we invite Internet users to always refer to the Company's General Conditions of Sale and Transport when buying a ticket.
TIRRENAIR is the commercial brand of Altor-SAS, with a capital of 20000 Euros — 13 rue Jean Jaurès 20137 Porto Vecchio.
RCS AJACCIO 948 494 596. SIRET 948 494 596 00018. Tel. , Monday to Saturday from 09:00 to 17:00.
Our Internet support service is available Monday to Sunday from 08:00 to 20:00 by rgpd@tirrenair.com
All data, text, information, images, photographs or any other content published on the site is protected under intellectual property law. Therefore, Internet users can only use these elements for exclusively private purposes (family circle) and non-commercial purposes.
With the exception of the above provisions, any reproduction, representation, distribution, distribution, distribution, modification, modification, use or adaptation, in any form whatsoever, of all or part of the elements of the site without the written consent of TIRRENAIR constitutes an act of counterfeiting punishable by the Intellectual Property Code.
All brands (brand names and logos) and any other distinctive sign that appear on our site are the property of TIRRENAIR or its partners. Therefore, any reproduction and/or representation, and any use of these distinctive signs are therefore prohibited, without written authorization from their owner.
When the customer clicks on the icon “I confirm that I have read and accepted the General Conditions of Sale and Transport”, the latter is then irrevocably linked to the carrier. This acceptance cannot be called into question at any time.
We remind you that passenger air transport is subject to the General Conditions of Sale and Transport available on our site. We recommend that you read them. For all other goods and services described on our site and not subject to the General Conditions of Sale and Transport, TIRRENAIR cannot be held liable in the event of the occurrence of a force majeure event such as the failure of service providers for example.
The establishment of any hypertext link to all or part of the tirrenair.com site is strictly prohibited, without the prior written authorization of TIRRENAIR. This site may contain links to other Internet sites. Unless otherwise stated, these links are for informational purposes only and do not in any way represent a recommendation or endorsement of the content, data, products and various information existing on these sites. TIRRENAIR cannot under any circumstances be held responsible for the content, data, data, products and various information offered through the sites to which hypertext links are made. TIRRENAIR reserves the right to remove the links that appear on its site at any time.
TIRRENAIR reserves the right to make changes to these General Terms and Conditions of Sale at any time. Your purchases will be subject to the General Conditions of Sale in force at the time of your purchase, unless a change in these General Conditions of Sale is required by law or by a governmental authority.
Prices are published with all taxes included, with the exception of some airport taxes collected locally. We draw your attention to the fact that, in accordance with the provisions of Article L121-20-4 of the Consumer Code, the Customer does not have a right of withdrawal when buying a Ticket on the TIRRENAIR website. For more details, you can consult Article 5 “Tariff Conditions” of the General Conditions of Carriage.
On our site https://tirrenair.com/, you can book up to 9 passengers per file (adults, young people, students, seniors), each adult can be accompanied by a baby traveling on their lap. The reservation is confirmed after communication of the reference of your file. In addition, a confirmation email containing all the elements of your reservation is sent to you. The reservation is only authorized if it is followed by the purchase of the ticket.
The only method of providing the Ticket is the Electronic Ticket. This is available up to 2 hours prior to departure.
To be accepted for transport, any Ticket must be used in full, in accordance with Article 4.3 of the General Conditions of Carriage. We inform you that in the event that your ticket is no longer valid and has not resulted in transport, you are entitled to a refund of taxes and fees, the eligibility of which depends on your boarding. To obtain the reimbursement of these amounts, you can send us your request free of charge on our site: https://tirrenair.com/Le reimbursement will take place within 30 days following the request.
TIRRENAIR is committed to protecting and respecting your personal data. These Terms relating to the protection of personal data, together with our legal notices, our conditions of sale (and all other documents mentioned) define the basis on which we will process your personal data obtained during the use of our site. All processing will be carried out in accordance with the legislation in force on data protection, in particular the law relating to Information Technology, Files and Freedoms of January 6, 1978.
The TIRRENAIR internet information system is registered with the CNIL (Commission Nationale Informatique et Liberté) under the
In accordance with the “Informatique et Libertés” law of January 6, 1978 (articles 39 and 40), you have the right to access, rectify and withdraw from the provision of data concerning you.
At any time you have the possibility to:
- revoke a consent given for the processing of your data, said revocation having no retroactive effect, to exercise your existing right of opposition, in the cases indicated, by contacting us by post (see below) or email at the following address: rgpd@tirrenair.com
- to express your right to object in the emails you will receive You can download the amended LAW NO. 78-17 OF 6 JANUARY 1978, relating to information technology, files and freedoms.
The data collected on the TIRRENAIR website, its mobile site, may be communicated to the authorized personnel of the Company, its partners (accredited agents, transporters, car rental companies, hotels, etc.) or to its ancillary service providers, in the context of the performance of all or part of the services referred to above.
TIRRENAIR asks its service providers to set up strict confidentiality and protection measures for this data.
In addition, and as for any airline, in accordance with the laws and regulations applicable in France and internationally, TIRRENAIR may be required to provide personal information to authorized French or foreign public authorities in the context of completing mandatory immigration formalities or for the purposes of preventing and combating terrorism or other serious crimes.
TIRRENAIR collects several types of information through its various online services, such as:
- The data provided by you when you complete the sections of the website (your username, your password, etc...)
- Data that you agree to entrust to us when you report a problem encountered on the site; or by participating in TIRRENAIR's advertising campaigns; in carrying out customer satisfaction surveys. If you contact us by email, we reserve the right to keep this correspondence for a reasonable period of time.
TIRRENAIR is committed to protecting all the personal information you provide to us. In this context, we are committed to respecting the confidentiality of the data transmitted. However, by deleting your profile, you will no longer have access to online information services available upon entering a username and password.
In addition, insofar as a certain amount of data is mandatory to allow you to buy a ticket online, or to benefit from the services offered on our site in order to establish the transport contract, the exercise of the right of opposition that you have under article 38 of Article 38 of Law No. 78 — 17 of Law No. 78 — 17 of 6 January 1978 (before the final conclusion of the transport contract) would lead to the cancellation of your trip or some of the services requested.
Through the choices you make and through the information we keep, you allow us to know you better and thus better meet your expectations.
The information we ask for on our site is as follows:
- your civil status (title, last name, first name, first name, date of birth, postal address, telephone)
- your email address (personal or professional) useful for receiving a reservation confirmation, for all correspondence and for subscribing to our newsletter, to receive your lost password or your lost username.
More generally, we will also maintain:
- a history of bookings and purchases you have made, the pages of the site you have visited as well as the type of browser you use as well as the content of electronic correspondence (e-mails, addresses, replies).
The information collected about you is used by us for the following purposes:
- promotional, commercial or information communication via various media (telephone, mail, email, direct mail, etc...)
- in order to meet our contractual obligations resulting from the contracts you have concluded, whatever they may be, or the registration for certain services
- to carry out all kinds of studies aimed at improving our services.
Your personal data is not disclosed to third parties without your consent.
However, the communication of personal data may exceptionally occur when TIRRENAIR is legally required to do so, following the filing of a complaint for example.
TIRRENAIR, which strives, within the French and European legal framework, to secure and protect the personal data of its customers, reminds them that a certain amount of data is mandatory to allow their reservations and establish the transport contract, and that the right of opposition they have under article 38 of article 38 of law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, would lead to the cancellation of their trip or some of the services requested..
A Cookie is a small text file saved in a dedicated space on the hard drive of your device, when an online service is consulted using your browser software. It allows its sender to identify the terminal in which it is registered, during the period of validity or registration of the Cookie.
When consulting our website, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) may be recorded in “Cookies” files installed on your device, subject to the choices you have expressed and that you can modify at any time.
Cookies do not generate or transmit viruses.
Only the sender of a cookie is likely to read or modify the information contained in it. Cookies may be included in the advertising spaces on our sites. These advertising spaces display advertising content from advertisers on your device. These spaces contribute to the financing of the content and services that we make available to you.
The Cookies we issue allow us to:
- to establish statistics and volumes of visits and use of the various elements that make up our sites (sections and content visited, routes), allowing us to improve the interest and ergonomics of our services;
- to count the total number of advertisements displayed by us on our advertising spaces, to identify these advertisements, their respective number of displays, the number of users who clicked on each advertisement and, where applicable, the subsequent actions carried out by these users on the pages to which these advertisements lead, in order to calculate the amounts due to actors in the advertising distribution chain (communication agency, advertising agency, web/distribution medium) and to establish statistics;
- to adapt the presentation of our sites to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our sites, according to the hardware and software for viewing or reading that your terminal includes;
- to adapt our advertising spaces to the display preferences of your terminal (language used, display resolution, operating system used, etc.), depending on the hardware and software for viewing or reading that your terminal as a port;
- to adapt the advertising content displayed on your terminal by our advertising spaces, according to the navigation of your terminal on our sites;
- to memorize information relating to a form that you filled out on our sites (registration or access to your account or authentication to access a service of our group) or to products, services or information that you have chosen on our sites (service subscribed to, content of a shopping cart, etc.);
- to allow you to access reserved and personal areas of our sites, such as your account, using identifiers or data that you may have previously given us;
- to implement security measures, for example when you are asked to connect again to content or to a service after a certain period of time.to adapt the advertising content displayed on your terminal in our advertising spaces according to the personal data you have provided to us;
- Cookies issued on our sites by third parties
The emission and use of cookies by third parties are subject to the privacy policies of these third parties. We inform you of the purpose of the cookies we are aware of and the means at your disposal to make choices with respect to these cookies.
(a) Through third party applications integrated into our sites
We may include computer applications from third parties on our sites, which allow you to share content from our sites with other people or to let these other people know your consultation or your opinion concerning the content of our sites. This is in particular the case of the “Share”, “Like” buttons, from social networks such as “Facebook”, “Twitter”, etc. The social network providing such an application button is likely to identify you thanks to this button, even if you did not use this button when you visited our sites. Indeed, this type of application button can allow the social network concerned to follow your navigation on our sites, simply because your account with the social network concerned was activated on your terminal (open session) during your browsing on our site. We have no control over the process used by social networks to collect information relating to (personal data) about your browsing on our site. We therefore invite you to consult the privacy policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information that they can collect through these application buttons. In particular, these protection policies should allow you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks.
(b) Through third party content broadcast in our advertising spaces
The advertising content (graphics, animations, videos, etc.) broadcast in our advertising spaces may contain Cookies issued by third parties: either the advertiser is at the origin of the advertising content concerned, or it is a company third to the advertiser (communication consulting agency, communication agency, audience measurement company, audience measurement company, audience measurement company, targeted advertising provider, etc.), which associated a cookie with the advertising content of an advertiser. If necessary, the cookies issued by these third parties may allow them, during the validity period of these cookies:
- to count the number of displays of advertising content broadcast via our advertising spaces, to identify the advertisements thus displayed, the number of users who have clicked on each advertisement, allowing them to calculate the amounts due as a result and to establish statistics;
- to recognize your terminal during its subsequent navigation on any other site or service on which these advertisers or third parties also issue cookies and, where appropriate, to adapt these third-party sites and services or the advertisements they broadcast, to the navigation of your terminal that they may have knowledge of;
(c) Through an external advertising agency exploiting our advertising spaces
The advertising spaces on our sites may be operated by one or more external advertising agencies and, where appropriate, may contain cookies issued by one of them. Where applicable, the cookies issued by these external advertising agencies allow them, during the validity period of these cookies:
- to count the total number of advertisements displayed by them on our advertising spaces, to identify these advertisements, their respective number of displays, the number of users who clicked on each advertisement and, where applicable, the subsequent actions carried out by these users on the pages to which these advertisements lead, in order to calculate the amounts due to actors in the advertising distribution chain (advertiser, communication agency, advertising agency, web/distribution medium) and to establish statistics;
- to adapt the advertising spaces they operate to the display preferences of your terminal (language used, display resolution, operating system used, etc.), according to the hardware and software for viewing or reading that your terminal includes;
- to adapt the advertising content displayed on your terminal via our advertising spaces according to the navigation of your terminal on our sites,
- to adapt the advertising content displayed on your terminal via our advertising spaces according to the previous or subsequent navigation of your terminal on third-party sites where the agency concerned also issues cookies, provided that these cookies have been recorded in your terminal in accordance with the choices you have made with respect to this authority.
- to adapt the advertising content displayed on your terminal via our advertising spaces according to the location data (longitude and latitude) transmitted by your terminal with your prior agreement
- to adapt the advertising content displayed on your terminal in our advertising spaces according to the personal data that you could have provided to this advertising agency;
Our aim is to present you with the most relevant advertising possible. To this end, cookie technology makes it possible to determine in real time which advertising to display on a terminal, based on its recent browsing on one or more sites or applications. Your interest in the advertising content that is displayed on your terminal when you visit a site often determines the advertising resources of the site, which are provided to users free of charge. Thus, you will prefer to see ads that correspond to what interests you rather than ads that are of no interest to you. Likewise, advertisers who want to see their ads broadcast are interested in displaying their offers to users who are likely to be the most interested in them.
We are likely to adapt the offers and advertisements intended for you to information relating to the navigation of your terminal on our site or within sites or services published by third parties and on which we issue cookies. Insofar as you have provided us with personal data concerning you, in particular your electronic contact details, when registering or accessing one of our services, we are likely, subject to the choices you have made and which we respect scrupulously, to associate navigation information relating to your terminal, processed by the cookies we issue, with your personal data in order to send you, for example - electronic prospecting or to display on your terminal, within spaces advertising, personalized advertising that may be of interest to you.
You can ask us at any time to no longer receive advertising or prospecting adapted to the navigation information on your terminal, by contacting us directly and free of charge, or using the unsubscribe link included in any prospecting that we may send you by email. If applicable, advertisements that you may continue to receive, unless you object to us, will no longer be adapted to the navigation of your terminal.
In addition, in the event that we consider obtaining from a third party (targeted advertising provider, advertising agency, etc.), browsing information from your terminal that we could associate with the personal data that you have provided to us, we would first request your explicit agreement before proceeding with such an association and sending you the resulting advertising or prospecting.
Your explicit agreement could, if necessary, consist in ticking a box proposed on our services to which you are registered, such as “I wish to see or receive advertisements adapted to my navigation observed by partners of [personal data controller]”.
Several possibilities are available to you to manage Cookies. Any settings you may make may change your Internet browsing and your conditions of access to certain services requiring the use of Cookies. You can make the choice at any time to express and modify your wishes in terms of cookies, by the means described below.
(a) The Cookie Agreement
The registration of a Cookie in a terminal is essentially subject to the will of the user of the terminal, which the user can express and modify at any time and free of charge through the choices offered to him by his browser software. If you have accepted the recording of cookies in your terminal in your browser software, the Cookies integrated into the pages and content you have consulted may be stored temporarily in a dedicated space on your terminal. They will only be readable by their sender.
(b) Refusal of Cookies
If you refuse the registration of cookies on your terminal, or if you delete those saved there, you will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary to navigate in certain areas of our site. This would be the case if you tried to access our content or services that require you to be identified. This would also be the case when we - or our service providers - could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal seems to be connected to the Internet. If necessary, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and that you would have refused or deleted.
(c) How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will allow you to know how to change your cookie preferences.
For Internet ExplorerTM: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
For SafariTM: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,
For ChromeTM: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
For FirefoxTM: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
For OperaTM: http://help.opera.com/Windows/10.20/fr/cookies.html,
etc.
(d) Your choices expressed online on interprofessional platforms
You can connect to the Youronlinechoices site, offered by digital advertising professionals grouped together within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.
You will thus be able to know which companies are registered on this platform and which offer you the possibility of refusing or accepting the cookies used by these companies to adapt the advertisements that may be displayed on your terminal to your browsing information: http://www.youronlinechoices.com/fr/controler-ses-cookies/.
This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralized interface allowing you to express your refusal or acceptance of cookies that may be used in order to adapt the advertisements that may be displayed there to the navigation of your terminal to the navigation of your terminal. Note that this procedure will not prevent advertisements from being displayed on the websites you visit. It will only block technologies that allow advertising to be adapted to your interests.
To make an online purchase, you must use your bank card. We offer you a secure online payment system thanks to the latest technologies in force, and in particular the SSL data exchange protocol. The SSL server software encrypts (or “encrypts”), using algorithms, the information you enter (bank details, address, etc.) before sending it via the Internet to our server. Once encrypted, the information remains garbled during its transmission on the web and is only readable from our server, with a decryption key that is unique. SSL security keys make it possible to obtain encryption, and offer the highest level of security currently used. You can therefore be sure to buy your ticket safely and in complete confidentiality.
When you create an account, you choose a username and password that will be required to change the information relating to this account. Your profile and your data are protected by this password so that you are the only person authorized to have access to this personal information. We recommend that you do not disclose this information to a third party. You are therefore solely responsible for maintaining the confidentiality of your passwords and/or any information related to your profile created on our site. Do not forget to log out of your profile, or to close your browser window at the end of your work session, especially if you use a computer shared with others for Internet access. This will prevent other users from accessing your personal information.
These General Terms and Conditions of Sale are subject to French law.
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